The Right Honourable Michaëlle Jean – FSAC Patron Address
You will want to listen to this inspiring, moving, and impactful one-hour keynote from FSAC’s Honorary Patron, the Right Honourable Michaëlle Jean. Filled with wisdom, compassion, and respect for our profession, listening to Madame will be the best self-care hour of your week. Eligible for the following credits:
Marketing & Technology Expert Panel
Panelists: Ashley Montroy, Trajan Schulzke, Zachary Garbow, & David Beaulieu Now more than ever, technology is a big part of the service expected by the families we serve. For many, it can feel intimidating. Hear from some experts in the field who will share some of the latest things we need to be aware of […]
Customer Service Expert Panel
Panelists: Ray Fournier, Jeff Weafer, Neil Wilner, & James Munroe. In any business, customer service is paramount, and it’s no different in funeral service. Each family needs to feel as though they are our highest priority, and our service needs to reflect the same. To assist us with unpacking what customer service needs to look […]
Human Resource Expert Panel
Panelists: Leslie Kobayashi, Joel Smith, & Julie Ruban-Rodney Staff recruitment and retention seem to be top of mind for many professions these days, and the deathcare sector is no exception. Coast to coast we hear of labor shortages and HR concerns on almost every level. This expert panel, moderated by emcee Dave Hemstad, focuses on […]
MAiD Program: What Funeral Directors Need to Know (Medical Assistance in Dying)
This session will cover many topics related to Medical Assistance in Dying including; Acknowledgment of conscientious objection and the varied places people may be in their relationship with MAiD. And how clients of funeral services will also have their own views on MAiD so speaking to one another in a way that is supportive and […]
Less Theory, More Action! Real-life stories on Compassion & Covid Fatigue
This session will cover topics currently facing the deathcare sector relating to mental health & wellness. Dr. Webster will address issues such as compassion fatigue, covid fatigue, and burnout amongst others. This session will help deathcare professionals move past the theory of self-care and into the practical implementation. We will also hear from deathcare professionals […]
So Much Tech, So Little Time: Advice from the Trenches (Technology Panel)
Walk away with a list of tools, tips and strategies that any funeral business can implement to best use technology.
Changes in Attitude: Information Seekers
More and more, families are now seeking information from various sources to help determine potential funeral and cemetery planning. Often, these families are evaluating services and merchandise that benefits their desires. This presentation is designed to help put together an action plan to better address the changing attitudes of customer segments and give the death […]
How to Recruit & Retain: Human Resources Panel
Employee recruitment and retention are major challenges that many employers and HR teams struggle with. Employee retention starts with the recruiting process, beginning with the application, screening the applicants, right down to selecting interviewees and preboarding. The benefits of employee retention include increased performance and productivity, better employee morale, improved work quality, a higher level […]
Thanatopraxie dans les cas de Putrefaction
Ce module passe en revue des techniques reconstructives efficaces appliquées à différentes phases de décomposition. La disponibilité et l’application de ces techniques permet aux familles de pouvoir voir les êtres chers une dernière fois. Grâce aux exemples présentés ici, nous espérons que vous serez en mesure d’élargir votre définition de ce qui est possible en matière de techniques […]
Green/Natural Burials
In this session, we will learn how to offer greener products to families in a prearrangement or at need situation. We will also learn what Natural Burial can look like through photos of actual services I have arranged. We will discuss what the future might look like and how funeral homes and funeral staff can […]
Compassion Fatigue & It’s Impact on You and Service Families
This session will cover important, not-often talked about issues facing funeral professionals today such as compassion fatigue and setting boundaries. The presenters will share tips for recognizing the signs of compassion fatigue and advice for pushing through it to help yourself and everyone around you. They will talk about how boundaries are important in protecting […]
Resiliency in Crisis with the Mental Health Association of Canada
The pandemic is an epidemiological crisis but also a psychological crisis for business owners and employees alike. This workshop will provide tools to; deal with anxiety, lead a team remotely, manage emotions, and foster resilience in yourself and your employees. This workshop will provide tools to; deal with anxiety, lead a team remotely, manage emotions, […]
Boundaries: A Necessary Life Skill to Master & How it Applies at Work
This course will cover boundaries and how they improve and enhance relationships. They are respectful and help us create a strong sense of self. Boundaries can help us to work better and prevent burn-out. COURSE OBJECTIVES The definition of boundaries and why they are necessary. How to distinguish the different types of boundaries. Learning the […]
Dealing with Suicide of a Director: Compounding Mental Health Effects & Advice
Mike experienced something inside of his business that now, looking back he sees things he didn’t see – or didn’t act on before. During this session, he’s sharing his story. In February of 2020, while Mike was out of town, a funeral director at the funeral home committed suicide on location where the office manager […]
Specialty Chemicals & Embalming
By taking this course you will develop a solid understanding of the various specialty chemicals that can be used to treat cases such as edema, jaundice, maggots, and tissue gas, as well as, bleach, cauterize, and reduce tissue. The course will also help you increase your knowledge about chemicals which can be used as mold […]
FCSCS Legislative Awareness
As a Licensee in Saskatchewan, you need to be aware of the legislation which governs the funeral profession in this province. The Funeral and Cremation Services Council of Saskatchewan (FCSCS) is charged with administering the Funeral and Cremation Services Act, the Funeral and Cremation Services Regulations and the Bylaws of Council, however licensees will also encounter […]
Societe Canadienne Du Sang: Dons d’organes et de tissus
Le don d’organes et de tissus a des conséquences considérables sur la vie des donneurs, des receveurs et de leur famille. Cette formation permet de considérer le don d’organes et de tissus comme partie intégrante des soins de fin de vie et votre rôle de professionnel des services funéraires. Fournir les connaissances nécessaires aux professionnels […]
Coping with Grief of Victims of Crime
Explore the variety of feelings from many types of situations, as well as exploring the impact of investigations and the criminal justice system on the loved ones of the victim. You will also learn some strategies for helping the family to communicate and to plan suitable memorialization. This course also includes a short quiz to […]
Managing Workplace Stress
Learn about the sources, symptoms and implications of stress in the workplace. The program puts an emphasis on both understanding and practical tools. Participants learn techniques that can be used to manage stressful situations and reduce the impact of day-to-day stress on health and productivity. You will learn to: Measure stress levels Recognize the sign and symptoms […]
